Refund policy

RETURN & REFUND POLICY

Returns

We hope you are satisfied with your PHASE order. If for any reason you wish to return an item, you have the right to withdraw from your purchase within 14 days after receiving your order, without giving a reason.

After notifying us of your return, you have an additional 14 days to send the item(s) back to us.

To initiate a return, please contact us at contact@phase-collective.com or use the return option available on our website.

Items must be returned in their original condition: unworn, unwashed and with all original tags attached. You may inspect and try on an item as you would in a physical store. We reserve the right to deduct an amount for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and fit of the item.

Return shipping

Return shipping costs are the responsibility of the customer, unless the item received is faulty, damaged or incorrect.

We recommend using a tracked shipping service, as the customer is responsible for the return shipment until it reaches us.

Returns should be sent to:

PHASE
Bredestraat 13
6211 HA Maastricht
The Netherlands

Please do not send a return without first registering your return.

Refunds

Once your return has been received and inspected, we will process your refund using the original payment method.

When the entire order is returned under the right of withdrawal, the original standard delivery costs will also be refunded. Any additional costs resulting from choosing a more expensive delivery method than our standard delivery option will not be refunded.

For partial returns, the original delivery costs are not refunded.

Refunds will be made no later than 14 days after you notify us of your withdrawal. We may withhold the refund until we have received the returned goods or you have provided proof that the goods have been sent back, whichever occurs first.

Please note that it may take additional time for your bank or payment provider to process the refund.

Damaged or incorrect items

Please inspect your order upon delivery. If you receive an incorrect, defective or damaged item, contact us as soon as possible at contact@phase-collective.com, including your order number and clear photographs of the issue.

We will assess the issue and provide an appropriate solution. Your statutory consumer rights and legal guarantee remain unaffected.

Exchanges

We currently do not offer direct exchanges through our online store.

If you require another size or product, you can return your original purchase in accordance with this policy and place a new order.

In-store purchases

The statutory 14-day right of withdrawal applies to distance purchases such as orders placed through our webshop. It does not automatically apply to purchases made in a physical store.

Any voluntary in-store return or exchange policy will be communicated separately.

Questions

For any questions regarding returns or refunds, please contact:

PHASE
Bredestraat 13
6211 HA Maastricht
The Netherlands
contact@phase-collective.com