Conditions d’utilisation
TERMS & CONDITIONS
Last updated: 15 September 2026
1. General
These Terms & Conditions apply to all purchases made through the PHASE online store.
PHASE is a trading name operated by:
KWAKU BV
Hermelijnpad 7
3620 Lanaken
Belgium
Enterprise number: 1030.726.750
VAT number: BE1030.726.750
Email: contact@phase-collective.com
Telephone: +31 6 58012552
By placing an order through our website, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects the statutory rights you have as a consumer.
2. Products
We make every effort to display and describe our products as accurately as possible.
Please note that colours may appear slightly different depending on your screen or device. Due to the nature of certain washes, treatments and distressed finishes used on PHASE garments, slight variations between individual pieces may occur.
These variations are part of the character of the garment and are not necessarily considered defects.
All products are subject to availability.
3. Prices
All prices displayed on our website include applicable VAT unless stated otherwise.
Shipping costs, where applicable, are displayed separately before you complete your order.
We reserve the right to change our prices at any time. Price changes will not affect orders that have already been confirmed.
4. Orders
After placing an order, you will receive an order confirmation by email.
An order is subject to product availability and successful payment.
If we are unable to fulfil your order, for example because an item is unexpectedly unavailable, we will contact you and refund any amount already paid for the unavailable item.
We reserve the right to refuse or cancel an order in cases of suspected fraud, payment issues or obvious pricing or technical errors, to the extent permitted by applicable law.
5. Payment
Available payment methods are displayed during checkout.
Payments may be processed by third-party payment providers, including Mollie and the payment methods made available through our Shopify checkout.
Payment must be successfully completed before an order can be processed.
6. Shipping & Delivery
Orders are shipped to the delivery address provided during checkout.
Available shipping methods, applicable costs and any delivery restrictions will be displayed during the ordering process.
Estimated delivery times are indicative and may vary due to circumstances outside our reasonable control.
Please ensure that your shipping information is correct before completing your order.
Further information can be found in our Shipping Policy.
7. Right of Withdrawal & Returns
Consumers purchasing through our online store generally have the legal right to withdraw from their purchase within 14 days after receiving their order, without giving a reason.
After notifying us of the withdrawal, the item(s) must be returned within the applicable legal period.
Further information regarding returns, return shipping and refunds is available in our Return & Refund Policy.
Our return address is:
PHASE
Bredestraat 13
6211 HA Maastricht
The Netherlands
The return address is different from the registered address of KWAKU BV.
8. Condition of Returned Products
Returned products may be inspected and tried on only to the extent necessary to establish their nature, characteristics and fit, comparable to what would reasonably be permitted in a physical store.
Products should be returned unworn, unwashed and, where applicable, with their original tags attached.
If a product has decreased in value because it has been handled beyond what is necessary to inspect it, we may deduct the resulting loss in value from the refund where legally permitted.
9. Refunds
Eligible refunds will be made using the original payment method.
Refunds and reimbursement of standard delivery costs, where legally required, will be handled in accordance with our Return & Refund Policy and applicable consumer law.
10. Faulty or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact us at contact@phase-collective.com and include your order number and, where helpful, photographs of the issue.
We will assess the issue and provide an appropriate solution.
Your statutory rights, including the applicable legal conformity guarantee, remain unaffected.
11. Intellectual Property
All content on the PHASE website, including but not limited to trademarks, logos, graphics, photographs, videos, product designs, text and other materials, belongs to or is licensed to KWAKU BV unless otherwise stated.
Such content may not be reproduced, distributed, modified or used for commercial purposes without our prior written permission.
12. Website Use
You may not use our website for unlawful or fraudulent purposes or in any manner that could damage, disable or interfere with the operation or security of the website.
We reserve the right to restrict access to the website where reasonably necessary to protect PHASE, our customers or our services.
13. Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
To the extent permitted by applicable law, KWAKU BV is not responsible for indirect losses resulting from circumstances outside our reasonable control.
14. Privacy
Personal information collected through the PHASE website is processed in accordance with our Privacy Policy and applicable data protection legislation, including the GDPR.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The Terms & Conditions applicable to your purchase are those that were in effect at the time you placed your order.
16. Governing Law
These Terms & Conditions are governed by Belgian law, without prejudice to mandatory consumer protection rights that may apply to consumers residing in another country.
Nothing in these Terms & Conditions deprives a consumer of mandatory protections granted under applicable consumer law.
17. Complaints & Disputes
If you have a complaint regarding an order or our services, please contact us first at:
We will make reasonable efforts to resolve your complaint directly.
Consumers may also contact the Belgian Consumer Mediation Service for eligible disputes.
18. Contact
For questions regarding these Terms & Conditions or an order, please contact:
PHASE / KWAKU BV
Hermelijnpad 7
3620 Lanaken
Belgium
Enterprise number: 1030.726.750
VAT: BE1030.726.750
Email: contact@phase-collective.com
Telephone: +31 6 58012552